AT&T vs Customer: The winner is......
http://www.huffingtonpost.com/2012/03/16/matt-spaccarelli-att_n_1354573.html?ref=technology&icid=maing-grid7%7Cmain5%7Cdl9%7Csec3_lnk3%26pLid%3D144346***
THE CUSTOMER!!!
In this story, the customer took AT&T to court because AT&T was slowing down his "unlimited" data package. Said customer says that "Unlimited is unlimited...no matter what." According to the article, which I have attached the link at the beginning of this blog, says "Said Customer has an "unlimited data" plan, but as of this fall, AT&T had begun slowing download speeds for these subscribers if they use more than a certain amount of data in a month."
In my mind, as well as everyone else's minds, unlimited means just that...UNLIMITED. So, said customer decided to take the company to small claims court and won. The courts sided with said customer, but AT&T claimed they were gonna appeal.
Well, AT&T caved and paid up.
Thanks, AT&T for doing the right thing...something that you don't do a lot of. That's why my mom doesn't use you anymore. You do sooo many wacky things to customers and are very sneaky when it comes to charges. You wanted my mom to pay long distance charges when she didn't have long distance. You said that if she accepted a 1-800 number (from her story it didn't matter where from...could be a collections agency) that she had to pay!!!
So, to all of my loyal readers, if you have AT&T, watch your bills closely. They like to add random charges because they know that alot of people don't read their bills.
***I have added this link for your reading purposes so that you may see where I got my sources from. That way, you may read it as well if you would like to.
THE CUSTOMER!!!
In this story, the customer took AT&T to court because AT&T was slowing down his "unlimited" data package. Said customer says that "Unlimited is unlimited...no matter what." According to the article, which I have attached the link at the beginning of this blog, says "Said Customer has an "unlimited data" plan, but as of this fall, AT&T had begun slowing download speeds for these subscribers if they use more than a certain amount of data in a month."
In my mind, as well as everyone else's minds, unlimited means just that...UNLIMITED. So, said customer decided to take the company to small claims court and won. The courts sided with said customer, but AT&T claimed they were gonna appeal.
Well, AT&T caved and paid up.
Thanks, AT&T for doing the right thing...something that you don't do a lot of. That's why my mom doesn't use you anymore. You do sooo many wacky things to customers and are very sneaky when it comes to charges. You wanted my mom to pay long distance charges when she didn't have long distance. You said that if she accepted a 1-800 number (from her story it didn't matter where from...could be a collections agency) that she had to pay!!!
So, to all of my loyal readers, if you have AT&T, watch your bills closely. They like to add random charges because they know that alot of people don't read their bills.
***I have added this link for your reading purposes so that you may see where I got my sources from. That way, you may read it as well if you would like to.
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